Before contacting support, please identify the following information to the best of your ability:

  • Orlogix Product name, version and language.
  • Your computer(s)'s Operating System name, version, service packs and language.
  • Any relevent error messages. Screenshots of the error are especially usefull. Click here for a tutorial on how to do this.

If you are very unfamiliar with computers we recommend seeking assistance. Please bear in mind that our support services purpose is to provide technical solutions to technical problems. We cannot provide general IT assistance or training. We also cannot provide any assistance for 3rd party products.

Please note the retailer you purchased the product from and the date of purchase as accurately as possible. Support staff may require a copy of your proof or purchase for some queries. Orlogix will not always be given that information when you purchase one of our products from a retailer.


Support is available in English, German, French, Italian, Spanish, Czech and Polish.

Support Tutorials

Click here for the list of support tutorials

Support Online

Please bear with us while we update all our on-line support content. Thank you.

Support by Email

You can get prompt email support by emailing

Support by Phone

European Freephone : 00800 3883 2000
ROI number : +353 61 226 935

Times of Operation
Monday - Friday
(Republic of Ireland public holidays excepted)
Please note that we are also closed on Dec 24th
08:00 - 13:00 open
13:00 - 14:00 closed
14:00 - 16:00 open
14:00 - 15:00 open(Fridays only)
Republic of Ireland Time Zones used
During "Irish Winter Time"
from last Sunday in Oct to last Sunday in Mar
During "Irish Standard Time"