Support Online
Please bear with us while we update all our on-line support content. Thank you.
How to avail of our support services
To access our free and commercial support services you must first be registered with us.
Please identify the following information to the best of your ability:
- Orlogix Product name, version and language.
- Your computer(s)'s Operating System name, version, service packs and language.
- Any relevent error messages. Screenshots of the error are especially usefull.
If you are very unfamiliar with computers we recommend seeking assistance. Please bear in mind that our support services purpose is to provide technical solutions to technical problems. We cannot provide general IT assistance or training. We also cannot provide any assistance for 3rd party products.
Please note the retailer you purchased the product from and the date of purchase as accurately as possible. Support staff may require a copy of your proof or purchase for some queries. Orlogix will not always be given that information when you purchase one of our products from a retailer.
Language
Support is available in English, German, French, Italian, Spanish, Czech and Polish.
Support Online
Please bear with us while we update all our on-line support content. Thank you.
Support by Email
You can get prompt email support by emailing support@orlogix.com
Support by Phone
European Freephone : 00800 3883 2000
ROI number : +353 61 226 935
Times of Operation
Monday - Friday
(Republic of Ireland public holidays excepted)
08:00 - 13:00 open
13:00 - 14:00 closed
14:00 - 16:00 open
14:00 - 15:00 open(Fridays only)
Time Zones used
WEST/BST/IST (UTC+1)
during Irish Standard/Summer Time
• 2010 Sun 28 March 01:00 until Sun 31 October 01:00
and
WET/GMT (UTC+0) otherwise
